Terms & Conditions of Use
Welcome to Chai Collective! By browsing and shopping on our website, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree with these terms, please refrain from using our site.
1. General Information
The content of this website is for general information and use only. We do not guarantee the accuracy, completeness, or suitability of the information provided. Your use of any information or materials on this website is entirely at your own risk. We are not liable for any errors or inaccuracies.
By using our website, you acknowledge that you are responsible for ensuring any products, services, or information available meet your specific needs.
2. Shipping & Delivery
We strive to get your order to you as quickly as possible! Please note that shipping times may vary based on your location and unforeseen circumstances. We will notify you promptly if your order is delayed.
Shipping Costs:
Shipping fees will be calculated at checkout based on your location and the weight of your order. We offer free domestic shipping on orders over $70.
Shipping Providers:
We work with trusted delivery services to get your order to you safely and securely.
3. Returns & Exchanges
For hygiene and quality control, we do not accept returns on tea. All tea packets are sealed with tamper-evident seals to ensure freshness.
Defective or Damaged Products:
If your product arrives damaged or there’s an issue with your order, please contact us within 7 days of delivery. We’ll work with you to offer a replacement or store credit.
Store Credit:
If you're not satisfied with your tea for any reason, consider donating it to a tea-loving friend. Your feedback is important to us, and we’d love to hear from you!
4. Privacy & Security
We respect your privacy. Any personal information you provide will be used solely for the purposes of shipping products to you or improving our services. We never sell or share your personal information with third parties for marketing purposes.
Secure Payment Processing:
All payments are processed securely through trusted gateways like PayPal and Stripe. Your payment information is never stored on our site.
Email Communications:
Occasionally, we may reach out to inform you of special offers or new products. If you no longer wish to receive emails, simply unsubscribe at any time.
For more information, please review our full Privacy Policy.
5. Reducing Our Footprint
We are passionate about sustainability. Here’s how we do our part:
- Orders are wrapped in eco-friendly hex-wrap paper made from recycled materials, an alternative to plastic bubble wrap.
- Our postage satchels are compostable.
- For delicate items, we reuse supermarket cartons and recycled padding to minimize waste.
- We never purchase new bubble wrap. Instead, we repurpose donated bubble wrap from the community to cushion your ceramics and fragile products.
6. Intellectual Property
All content on this website, including images, text, logos, and designs, remains the property of Chai Collective and may not be reproduced or transmitted in any form without prior written permission from the copyright owner.
7. Cookies Policy
This website uses cookies to improve your browsing experience. By continuing to use this site, you agree to our use of cookies. For more information on how we use cookies, please review our Cookie Policy.
8. Customer Service & Feedback
We value your feedback! If you have any questions or concerns, please reach out to us directly at info@chaicollective.com.au. We're here to help and always strive to resolve any issues that arise.
Unsatisfied with Your Order?
Contact us immediately upon receiving your order if something isn’t right. We value all feedback, but cases will not be considered after 7 days from delivery.
9. Disclaimer
The content on this website is for general information only. We do not guarantee the accuracy, performance, or suitability of any information or materials on this website. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies to the fullest extent permitted by law.
Your use of this website is at your own risk. You are responsible for ensuring that any products, services, or information you choose to purchase meet your specific requirements.
10. Legal Jurisdiction
These terms and conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Australia.
11. Agreement to Terms
By continuing to browse or shop on our website, you agree to the terms set forth in this document. If you do not agree with any part of these terms, please do not continue using our website.
Thank you for choosing Chai Collective! We hope your journey with us is filled with soothing cups of organic tea. If you have any questions or need further assistance, we’re here to help.
**With love,
Matty and Lesley @ Chai Collective**