Shipping Policy | Chai Collective

At Chai Collective, we strive to get your order to you as quickly and safely as possible. Below is our shipping policy to help you understand how we handle shipping and delivery.

1. Shipping Times and Delivery
We process and ship orders within 2-3 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.

2. Shipping Rates
Shipping fees are calculated at checkout based on your delivery address and the weight of your order. We offer affordable, eco-friendly shipping options to suit your needs.

3. Shipping Providers
We partner with trusted carriers, including Australia Post, and other local services, to ensure your order arrives safely and on time.

4. Packaging
We are committed to sustainability! Your order will be carefully packed using eco-friendly materials like recycled paper and compostable satchels. For delicate items, we reuse clean, donated bubble wrap to minimize waste.

5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can track your package in real time.  If you do not see your tracking email, please check your spam/junk folder as your email provider may filter and file it there.

6. International Shipping
Please contact us for a shipping quote for international orders.

7. Shipping Issues
If there are any issues with your order or you experience delays, please don’t hesitate to contact us immediately. We will work with you to resolve any problems and ensure you’re satisfied with your purchase.

8. Lost or Damaged Items
If your package is lost or damaged during shipping, please contact us within 7 days of receiving the order. We’ll assist you in filing a claim with the shipping carrier or offer a replacement or refund, depending on the circumstances.

9. Change of Address
If you need to change the delivery address after placing an order, please contact us as soon as possible. We will make every effort to accommodate your request before your order ships.

Thank you for choosing Chai Collective! We appreciate your support of sustainable practices and small businesses. If you have any questions, please reach out to our customer support team.

Contact Us

For inquiries or support, email us at info@chaicollective.com.au. We’re happy to assist!